Terms and Conditions

Welcome to Moore Large and Company Limited’s (Moore Large’s) Terms and Conditions.

Moore Large and Company Limited is a Private Limited Company registered in England and Wales at Grampian Buildings, Sinfin Lane Industrial Estate, Sinfin Lane, Derby, DE24 9GL. Registration Number 01163012, VAT Number 746 2925 12 that operates and sells goods on this Website.

These Terms and Conditions apply to all persons who access this website.
If you access the Website, and/or place an order for goods, you agree to be bound by these Terms and Conditions.
Please read carefully before accessing and/or ordering any goods from the Website and be aware they are subject to change at any time.
You should print a copy of these Terms and Conditions for future reference and contact customer services if you have any queries.

Definitions

In these Conditions, the following definitions shall apply:

  • ‘We’, ‘Us’, ‘Our’:

    Moore Large and Company Limited

  • Bicycle Mechanic:

    a professional specialist assembler and/or repairer of pedal cycles who provides this service directly to consumers.

  • Conditions:

    the Terms and Conditions set out in this document as amended from time to time.

  • Contract:

    the contract between us and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

  • ‘Customer’,

    the person who purchases the Goods from us.

  • you,your:

  • Goods:

    the goods (or any part of them) set out in the Order.

  • Order:

    The Customer's order for the Goods submitted by the Customer via the Website.

  • Website:

    means the website accessible at www.formebikes.co.uk

The Contract

The Order you place via the Website constitutes an offer to purchase the Goods in accordance with these Conditions. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing.

The Order shall only be deemed accepted by us when you have paid for the Goods, monies have been received by us and the Goods have been despatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been despatched. The Contract between us is formed when we send you this.

All Orders placed via the Website are subject to stock availability and to the validation checks described below. In the unlikely event that you are able to place an Order for an item that is not available from stock, we will contact you as soon as possible. In these circumstances you will be refunded in full.

We will retain details of your Order in our database which will be handled in accordance with our Privacy Policy. Details of your Order can be made available to you on request.

Product Information

Goods are as described on the Website. However, we reserve the right to make any reasonable and necessary amendments to the product description as may be required from time to time.
Images of the Goods on the Website are for illustrative purposes only. Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.
All weights and sizes are supplied as a guide only and are approximate.

Any buyer’s guides and all other advice articles on our website have been produced by us to help you in your purchasing decisions and to give guidance. They are provided for general information only. If you are in any doubt, you should seek help from an appropriate professional. We accept no liability for any loss, damage or injury arising as a result of the advice contained on our Website.
In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your purchase will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.
The price of the Goods is the price set out on the Website at the time you submit your Order.
The price of goods to be delivered to destinations within the European Union are inclusive of all applicable VAT and/or sales taxes.
The price of goods to be delivered to destinations outside the European Union are exclusive of all applicable VAT and/or sales taxes. You may be required to pay import duties, levies, taxes and/or a customs entry fee prior to, or on delivery of the goods. Customers are advised to check these details before placing an order and under no circumstances will we pay these costs on a customer's behalf.
The prices shown are only applicable to purchases made via the Website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time by an Authorised Dealer. We are under no obligation to honour any Authorised Dealer price or promotion that differs from those online. Similarly, Authorised Dealers are under no obligation to honour any online price or promotion that differs from the in-store price.
Special offers and promotions advertised in the press or other media may be excluded from the Website unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via our social media channels.
Unless expressly stated to the contrary, offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket.

Forme Outlet

The Forme outlet is your trusted destination for end of line, refurbished and ex-demonstration products.

Clearance products sold through the Forme outlet are brand new, in original packaging end of line items.
Refurbished and ex-demo products sold on through the Forme outlet have been inspected and tested to perform like new but may have some signs of use or wear such as minor scratches, scuffs, marks or dirt.


The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and cleaning, all carried out by the qualified technician. The products may be packaged in a generic box and come with the accessories that may be generic, with exceptions, if any, mentioned on the product detail page.


We want you to shop with confidence and be fully satisfied with your purchase on the Forme outlet. That’s why we back products with the full Forme lifetime warranty. For further details of the Forme lifetime warranty, please read our dedicated page which can be found at

https://formebikes.co.uk/warranty

Privacy Policy

Moore Large is committed to ensuring that your personal information is protected and never misused. Our privacy policy explains what personal information we collect, why we collect it, how we use it, the control you have over your personal information and the procedures we have in place to protect your personal information. It applies to personal information we collect through our websites, and in person at our stands and events. By sharing your personal information with us, and by continuing to use our websites, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it. In this privacy policy, when we refer to "Moore Large", "us", "we" or "our", we mean Moore Large & Co Ltd.

The Personal Information we collect

  • Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us. To guarantee your privacy and the protection of your information, we define personal information as any information that could be used to help identify you or another individual. We collect personal information about you in a number of different ways. In this section, we explain the different ways we collect personal information about you and the ways in which that information will be used. For more detail on how we use your personal information, please see the section titled "How do we use your personal information?"

Information you share with us

  • We may collect personal information that you share with us when you contact us or interact with us through our website, email, phone, in person at our stands and events, or otherwise. For example, you will provide information to us when you contact our customer service teams, place an order, register your warranty, complete a survey, competition or questionnaire, update your preferences and account information or rate one of our products on our website. Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information. In some circumstances, we will need that information to be able to fulfil our contract with you -provide you with a product or service that you have asked for- for example, we need your payment information when you buy a product, and your address to deliver it to you. When updating your information, you may be asked to provide us with information about your interests and what appeals to you most about a particular range of products. All of that information is optional, which means that you can choose whether or not to provide it; you can also ask us to delete it at any time by contacting customer services or by e-mailing our data protection team at data.protection@moorelarge.co.uk If you share details of other people with us (for example, if you have bought a product for that other person), then you will need to check with that person that they are happy for you to share their personal information with us, and for us to use it in accordance with this privacy policy.

Information from your online interactions

  • We may collect and store limited personal information and some anonymous, aggregate statistics from all visitors to our websites, whether you actively provide us with that information or merely browse our websites. The information we collect may include the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites. We will only use this information to see how well our websites are working, how they are used and what users look at most. We may also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google and on social media). That information is, predominantly, collected through our use of cookies and similar technologies.

Cookies

  • Like most website operators, we use cookies on our websites. "Cookies" are small text files that websites save onto your device via your web browser. They’ve been around since the mid-1990’s and are one of the most widely used technologies on the internet. Some cookies may collect personal information about you. Any personal information that is collected will be used in accordance with this privacy policy. By continuing to use our websites, you accept that cookies will be set on your device. For further information, including on the types of cookies that we use and how to manage cookies placed on our websites, please refer to our cookies policy. .

Email Communications

  • If a user of our products, we will send you support communications by e-mail. As long as you indicate that you are happy for us to do so, we would also like to keep you posted on our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. We may collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what's happening at Moore Large (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence). We may use that information by itself and in combination with your customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to. We may also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think you will be interested in based on how you have engaged with our previous e-mails; you have the right to object to our use of your information for this purpose (see the section below titled 'Your controls and choices').

Social Media

  • We love interacting with you on social media. You may use social media to contact us about your products, or to let people know what you think about your product. We review publically available social media and online sites to get a better understanding of what people are saying about us, and our products and services and to assist consumers who prefer to contact us through social media. The information we collect from social media and online sites, sometimes includes personal information that has been put online and is publically available. We make sure any information we use is properly credited to its source or is made anonymous. These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.

Information we collect at our stands and events

  • You may share personal information with us when you visit us in person at our stands and events; such as your name, contact details and payment information. We may also collect personal information about you through our use of filming and photography. We will film and take photographs at some of our events and exhibitions; we use film and photographs for our business purposes (for example, to post on our social media pages). We will display notices at those of our stands and events where we intend to film or take photographs, to let you know that we will collect personally identifiable information about you.

How do we use your personal information?

  • The main reason for collecting and using your personal information is to provide and improve the service, products and experiences that you expect from us.

Information you share with us

  • We use the personal information you share with us in the following ways:
  • To respond to your queries and requests; To communicate with you; To provide services and support for our products; To provide updates to you about any changes to our policies, terms and conditions and any other matters which we may need to tell you; As long as you are happy for us to do so, to tell you about our other products and services; As long as you are happy for us to do so, to tell you about our other products and services; To provide you with essential service updates about your purchases; and To customise and improve the way that you deal with us in the future; for example, by showing you products and offers that we think you might like.

Information from your online interactions

  • We may use the personal information from your online interactions, by itself and in combination with other personal information that we collect about you to identify any part of our websites that aren't working as well as they should for you – so that we can fix things and make our websites better for you and other users; We may also want to be able to monitor your use of our websites, and how you engage with our promotional campaigns and advertising online, so that we can: Customise and improve your future visits (for example, by showing you products and offers that we think you might like); and (as long as you indicate that you are happy for us to do so) send you more relevant and interesting marketing communications. You have the right to object to our monitoring of your use of our websites and how you engage with our promotional campaigns and advertising online for these purposes. For more information on how to exercise your right to object, see the section below titled 'Your controls and choices'.

Other potential uses of your personal information

  • We may use your personal information: To assist in any disputes, claims or investigations relating to your product or warranty matters; To detect and prevent fraudulent transactions; To comply with our legal obligations; & For profiling and statistical analysis. As part of this activity we may combine different categories of personal information that we collect about you. For example, we may combine personal information from your online interactions or information you share with us, for the profiling and statistical analysis of product popularity, of your behaviour when you use our website or of how our products are used. You have the right to object to the processing of personal information in this way. For more information on how to exercise your right to object, see the section below titled 'Your controls and choices'. What is our justification for handling your personal information in this way? For the most part, we need to handle your personal information to be able to: provide you with the products or services that you have asked for; and for our websites to be able to work properly and to do all the things that you expect them to. Sometimes, our use of your personal information is not strictly necessary for us to be able to provide you with our products and services, or for them to work properly. In those circumstances, we have what's called a "legitimate interest" in handling your personal information; our "legitimate interest" may be to: detect and prevent fraud; keep our websites and IT systems secure; ensure that our own processes, procedures and systems are as efficient as possible; analyse and enhance the information that we collect; determine the effectiveness of our promotional campaigns and advertising; & customise and improve the way that you shop and engage with us in future. There will be certain personal information that you share with us which we specify as being optional. We will explain how we use that information and if you choose to provide it to us, you are agreeing to our use of your information in that way. You can ask us to delete that information at any time by contacting customer services or by e-mailing our data protection team at data.protection@moorelarge.co.uk Finally, in some, relatively limited circumstances we will need to handle your personal information in a certain way to be able to comply with our legal obligations; for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities. Ultimately, the reason we handle your personal information in the way we do is so that we can directly or indirectly, improve our products, services and your overall experience of Moore Large as a business. Whatever our justification for handling your personal information (whether it is necessary for us to provide you with a certain product, or it is in our "legitimate interests"), we make sure that we take steps to honour our commitment to protect your privacy.

How can you change the way that we contact you about our products, services and support?

  • We will only send you marketing communications when you have told us that you are happy for us to do so. You can change the way that we contact you in the following ways:

Opt-In/Start Contacting Me
  • If you haven’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an "opt-in") by ticking the box next to sign up for our newsletter at the bottom of each web page or by contacting customer service and stating that you would like to receive communications from us.

Changing your preferences
  • If you have previously said that you would like us to contact you ("opted-in") but would like to change or update the way that we do so, you can update your preferences by: Contacting customer service and stating that you would like to change or update the way that we contact you; or Visiting our website and changing your preferences and information.
Opt-Out/Stop Contacting Me
  • If you want to stop receiving marketing or support communications from us (sometimes called "opting out"), you can do so at any time by: Contacting customer services stating that you no longer wish to receive such communications; Using the unsubscribe option included in all our e-mail correspondence, or Logging into your account on our website and changing your preferences and information. Emailing our data protection team at data.protection@moorelarge.co.uk
  • What personal information does Moore Large share with third parties?

    First and foremost, we will never sell your personal information to anyone and only share it as outlined in this privacy policy.

Sharing within Moore Large

  • Most of our processes, procedures and systems are in-house and shared across Moore Large, which means that we may need to share your personal information between employees. We make sure that access to your personal information is limited to those of our staff who need it, and that all staff understand how and why we protect your personal information.

Third party service providers

  • We share your personal information with certain third party service providers. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy. Those third party service providers fall into the following categories: Certain retailers, who help us to sell and deliver our products to you; Those helping us to deliver products to you such as couriers; Third parties that help us with mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and insurance claims; and Third parties that help us to provide services and responses to you.

Third parties that help us with our advertising and marketing

  • We want to make sure that our advertising and marketing is relevant and interesting to you and our other customers. That means that we may work with third parties to help us to understand how well our online advertising works, or to reach people who are more interested in our products. They do this by setting cookies on our website (more information on this can be found in our cookies policy).

Other third parties

  • We may share certain personal information with third parties who help us to detect and prevent fraudulent transactions. The information we share with those third parties includes some of the information that you share with us (such as, your contact details and information about the transaction), and some of the information from your online interactions (such as the IP address of your device). That information is used to determine whether a transaction could be fraudulent.

Links to third party websites

  • We provide links to other websites which are not operated and controlled by Moore Large. We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites. Third party websites usually have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.

How long do we keep your personal information?

  • We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law. The actual period for which we store your personal information will vary depending on the type of personal information and how it is used. We will store information about you and your purchase for at least the term of your warranty.

Your controls and choices

  • Where possible, we give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences. You have the right to access, update and amend personal information that we hold about you; you can do that in relation to some of your personal information in any account you may have with us. If you would like to change the way that we contact you, see the section above titled 'How can you change the way that we contact you about our products, services and support?'

In certain circumstances, you can also:

  • Object to our use of your personal information for certain purposes; Ask us to limit or restrict our use of your personal information; Ask us to correct, remove or delete personal information about you; or Ask us to provide your personal information to a third party provider of services. Please note that those rights do not always apply and there are certain exceptions to them. We will also need to confirm identity before acting on certain requests. If you would like to exercise any of your rights in relation to your personal information, please email data.protection@moorelarge.co.uk How do we protect your personal information? We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you. In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

Your controls and choices

  • Where possible, we give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences. You have the right to access, update and amend personal information that we hold about you; you can do that in relation to some of your personal information in any account you may have with us. If you would like to change the way that we contact you, see the section above titled 'How can you change the way that we contact you about our products, services and support?'

Data transfers, storage and the global handling of your personal information

  • When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you. We do not transfer your information outside the European Economic Area (“EEA”) unless you are a user located outside the EEA, in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to. However, our website host may transmit Personal Information outside of the UK. The host remains responsible for Personal Information that is transferred to a third party abroad for processing or to support our efforts in providing our Services to you. Any Personal Information transferred to a third party for data processing is subject, by law, to a comparable level of protection as that provided by Moore Large. A “comparable level of protection” means a level of protection generally equivalent to that provided by Moore Large. We will make sure that any transfers of your personal information from one country to another comply with those data protection and privacy laws which apply to us. European data protection laws, in particular, include specific rules on transferring personal information outside the EEA. If you would like further information about the global handling of your personal information, please contact us at data.protection@moorelarge.co.uk You can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website.'

Children

  • Moore Large’s websites are not directed at children. We do not knowingly collect any personal information from children. If you are a child under the age of 17, please do not attempt to become a registered user of our websites, products or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible. If you are aware of a child who has provided their personal information to us, please contact us at data.protection@moorelarge.co.uk

  • Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. The cookies used by Moore Large & Co. Ltd. have been categorised as follows.

STRICTLY NECESSARY COOKIES

  • Some of the cookies on this website are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

PERFORMANCE COOKIES

  • Some of the cookies on this website collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.

FUNCTIONALITY COOKIES

  • These cookies allow our websites to recognise you when you return to our websites. This enable us to remember choices that you make (such as your user name, language or the region you are in) and to provide enhanced, more personal features.

ADVERTISING COOKIES

  • This final type of cookie lets us know how well our online advertising works, and where we should place our online advertisements. These cookies let us know if one of our advertisements on another website such as Google has sent a visitor to a Moore Large website. This type of cookie also helps us reach people who are more interested in Moore Large products. So if you visit a Moore Large website you may see our advertisements on other sites. This is used to make our advertising more relevant to your interests.

TYPES OF COOKIES USED BY MOORELARGE

  • Like most websites, Moore Large’s websites use cookies. Cookies fall into two general categories: first party cookies (which we set) and third-party cookies (which are set by third parties).

FIRST-PARTY COOKIES

  • These cookies are set by us at Moore Large. For the most part, they enable essential functionality on our website. They may also include Web Analytics cookies, which we may use to understand how our websites are used by visitors so that we can improve them.

THIRD-PARTY COOKIES

  • Third-party cookies are not set by Moore Large, but by selected third parties with whom we work. Some of these third party cookies enable useful services. Others may be set by advertising networks we work with to keep track of your browsing activities, so that they can place our online advertisements in the most appropriate places. In the section below on "Managing cookies", we explain how you can change your settings so that third parties (including advertisers) know that you do not want to be tracked.

SOCIAL MEDIA COOKIES

  • Some pages on our websites may let you share our content through social media sites like LinkedIn, Facebook and Twitter. Sometimes we may embed videos from sites such as YouTube. These sites set their own cookies, which we don't control. Those social media sites may have their own cookies policies, which, if available, would normally be contained on their websites. You should carefully review those cookies policies to make sure that you are happy with them. Cookies falling within the three categories above can be further categorised depending on if they are session cookies or permanent cookies.

SESSION COOKIES

  • These cookies expire when you close your browser (or if you stay inactive for a certain time). They may be used for example on our e-commerce websites so that you can continue browsing without losing what you put in your shopping basket.

PERMANENT COOKIES

  • These cookies persist even when the browser is closed. They’re used to remember you so that you don’t have to re-enter passwords and login information every time you visit a website.

THIRD-PARTY WEBSITES

  • We may link to other web sites which are not within our control. We are not responsible for the content of any external web sites we provide links to or which link to this website, including their use of cookies. You should exercise caution and look at the privacy statement applicable to the website in question.

MANAGING COOKIES

  • If you wish to restrict or block the cookies which are set by this website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. You can also opt out of certain provider’s targeting cookies by using an opt-out scheme which is provided by www.youronlinechoices.eu. Please be aware that restricting cookies may have an impact on the functionality of this website. For more information on how we use information that we collect about you, please read our privacy policy.

FLASH COOKIES: LOCAL SHARED OBJECTS

  • To deliver video content services, Moore Large may use Adobe Flash Player. For the comprehensive user experience, Local Shared Objects, also known as Flash Cookies, provide a variety of features, for example, the ‘save preferences’ function and ‘auto-resume’. Though the Flash Cookies will be stored on your terminal, you will be unable to restrict or delete them in your browser settings in the same way as ordinary cookies. Before you disable this type of cookie, be aware that restrictions you apply may affect the features available to you for Flash-based applications. Check the Adobe website for information on how to delete or disable Flash cookies a www.adobe.com/products/flashplayer/security

Conditions of use

Not all bicycles are suitable for all types of riding. Each bicycle has therefore been developed for a well- defined use.

The bicycle listings on our site advise you the suitable use for each bicycle. This is a carefully considered determination based on product design and development, safety requirements and legal requirements. Look to the statement for your bicycle to see which category your bicycle fall within and ensure you adhere to the usage information in the following table.

Please do not ignore this information. Moore Large shall not be held liable for any loss, damage, injury or fatality arising from misuse of the product.

Category of Use

Examples

Description

1 Paved Surfaces only

Junior (Young Child)

Performance Road

Bikes designed to be ridden by children. Parental supervision is required at all times. Avoid areas involving other vehicles and obstacles or hazards such as inclines, curbs, stairs, drain covers and pools. Do not carry passengers, do not attach a rack or any additional luggage.

Bikes designed for riding on a paved surface where the tyres do not lose ground contact.

INTENDED To be ridden on paved roads only.

NOT INTENDED For off-road, cyclocross, or touring with racks or panniers. TRADE OFF Material use is optimized to deliver both light weight and specific performance. These frames are likely to be damaged or broken in a crash. They are not designed to take abuse or to be a rugged workhorse. Maximum permissible load: Rider: 95kg Luggage: 5kg Total: 100 kg

2 General Purpose

•City & Trekking

•City & Trekking

•City & Trekking

•City & Trekking

Category1 (Max. load: Rider: 35kg Luggage: 0kg Total: 35kg)

Bikes designed for riding on a paved surface, smooth gravel roads and improved trails with moderate grades where the tyres do not lose ground contact.

INTENDED For paved roads, bike paths, gravel & dirt roads in good condition.

NOT INTENDED For off-road or mountain bike use, or for any kind of jumping. Some of these bikes may have suspension features but these are to add comfort, not off-road capability. Some come with relatively wide tyres that are well suited to gravel or dirt paths or relatively narrow tyres that are best suited to faster riding on paved surfaces.

Maximum permissible load: Rider: 100kg Luggage: 20kg Total: 120 kg

3 All Terrain

•Cyclo Cross •Cross

•Country (Hardtails)

Bikes also designed for riding on a paved surface, smooth gravel roads and rough trails, small obstacles, and smooth technical areas, including areas where momentary loss of tyre contact with the ground may occur.

NOT DESIGNED FOR JUMPING.

INTENDED For cross-country riding and racing which ranges from mild to aggressive over intermediate terrain (e.g., hilly with small obstacles like roots, rocks, loose surfaces and depressions)

NOT INTENDED For Hardcore Freeriding, Extreme Downhill, Dirt Jumping, or very aggressive or extreme riding. No spending time in the air landing hard and hammering through obstacles.

Maximum permissible load: Rider: 100kg Luggage: 5kg Total: 105 kg

4 Off-Road

•MTB / All- Mountain

Bikes also designed for riding on a paved surface, smooth gravel roads and rough trails, small obstacles, and smooth technical areas, including areas where momentary loss of tyre contact with the ground may occur.

NOT DESIGNED FOR JUMPING.

INTENDED For trail and uphill riding.

NOT INTENDED For use in extreme forms of jumping/riding such as hardcore mountain, Freeriding, Downhill, Dirt Jumping etc. No large drop offs, jumps or launches requiring long suspension travel or heavy duty components; and no spending time in the air landing hard and hammering through obstacles.

Maximum permissible load: Rider: 100kg Luggage: 5kg Total: 105 kg

5 Extreme Riding

•BMX-Category2 •Gravity

•Free Ride •Downhill

Bikes designed for jumping, hucking, high speeds, or aggressive riding on rougher surfaces, or landing on flat surfaces. However, this type of riding is extremely hazardous and puts unpredictable forces on a bicycle which may overload the frame, fork, or parts. If you choose to ride in this terrain, you should take appropriate safety precautions such as more frequent bike inspections and replacement of equipment. You should also wear comprehensive safety equipment such as a full-face helmet, pads, and body armour.

INTENDED For riding that includes the most difficult terrain that only very skilled riders should attempt.

NOT INTENDED For use in extreme forms of jumping/riding such as hardcore mountain, Freeriding, Downhill, Dirt Jumping etc. No large drop offs, jumps or launches requiring long suspension travel or heavy duty components; and no spending time in the air landing hard and hammering through obstacles.

Maximum permissible load: Rider: 100kg Luggage: 5kg Total: 105 kg

Payment and Finance Information

We accept payment by most major credit or debit cards and online payment systems. We regret that we are unable to accept payment online by cheque, cash, purchase orders or any other form of payment. Please ensure that the expiry date of your chosen card is after the anticipated despatch date of your Order. Payment will be debited from your account just before the despatch of your Goods, and if your payment card has expired, we will be unable to take payment and fulfil your Order.

We are not liable for any bank charges that may be incurred by the Customer if sufficient funds are not available at the time when payment is taken.

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, to prevent fraudulent use of credit and debit cards, we may validate the names, addresses and other information supplied during the Order process against commercially available records. A third party may also be instructed to complete these checks. By ordering from the Website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and despatch your Order or we may be unable to accept your Order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998, our Terms of Use and our Privacy Policy.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer also you the following payment methods. Payment is to be made to Klarna.

  • Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for this here.

  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information can be found here.

  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

Klarna Pay Later FAQ

Klarna Pay Later In 3 FAQ

Delivery of Goods

  • Following order confirmation, your order items will be delivered within 3-5 days.

  • Products purchased via Klarna Pay in [14] days, Slice It and direct debit must shall not be handed out to another person other than the person approved by Klarna nor shall the goods be shipped to an alternate shipping address.

  • Tracking information will be provided to the specified email address

We can only offer delivery to validated postal addresses. Unfortunately, we are unable to offer a delivery service to PO and BFPO addresses.

When you add products to your shopping cart and have chosen the delivery option the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process. Any dates that may be quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed. We shall have no liability for any delay in delivery of the Goods, or our failure to deliver the Goods, where the delay or failure is caused by an event outside our control. Delivery of an Order shall be completed when we deliver the Goods to the address notified to us by the Customer.

Risk in the Goods will pass to you when we have delivered the Goods to you.

Title in the Goods will pass to you when we have received payment for the Goods in full.

Once you have placed your order you will be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase.

Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. For UK bicycle deliveries, we may also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.

Refunds and Returns

We can only accept returns by prior arrangement and by post. In the first instance, you should contact our customer service department.

Once a return reference has been provided by our team, print out and attach the Returns Form to your delivery and send it to the address provided.

Please ensure returns are securely packaged as we will not be held responsible for any damage during posting.

Please keep your proof of postage until we have confirmed your refund has been processed.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Our returns policy does not affect your statutory rights.

Cooling Off period

If you change your mind about an item, we will refund or exchange your order for a full 14 days after delivery. You will be responsible for the costs of postage and we recommend using a trackable service and obtaining proof of postage.

The returned goods need not be in their original packaging but they must be in a sellable condition.

The cancellation right does not apply in the case of the following which may only be returned if they are faulty:

(a) Goods which have been used beyond the level necessary to determine that they are not as expected

(b) personalised, customised and made-to-order goods;

Your legal right to cancel a Contract starts from the date of the Despatch Confirmation (the date on which we e-mail you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then ends on the 14th day after you receive the ordered goods. Due to the speed of our ordering process, we may not always be able to cancel your Order before despatch. If you exercise your right to cancel prior to you receiving the Goods, we will attempt to stop the goods in transit, however if this is not possible and the Goods are delivered, you will be able to return your Goods in line with your rights outlined above.

If you cancel your Contract with us, we will refund any delivery costs you have paid.

We will refund the price you paid for the Goods with the following caveats:

1. we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you or your agent handling them in a way which would not be permitted in a shop.

2. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

We will make any refunds due to you as soon as possible and in any event within 14 days of us having possession of the goods.

Faulty goods

Every Forme bike purchased undergoes a complete build, pre-delivery inspection (PDI) and is thoroughly tested. The build and test process involves the bike being fully built in a work stand and all parts tested and aligned - this means gears and brakes are set up, all bolts tightened for safety, tyres inflated, pedals installed and removed to check threads. After this the bicycle is partially disassembled for packing and shipping. On receipt, you should arrange for a local bicycle specialist to assemble your bicycle and safety

check it before use. Moore Large will not accept responsibility for problems caused by incorrectly assembled or adjusted bicycles.

If your order is found to be faulty (not as described, not fit for purpose or not of satisfactory quality) within 30 days from the date that you received it, then you are entitled to request a full refund of the faulty product. Should a fault occur after the initial 30 days, we are entitled to repair and/or replace that item. If it cannot be repaired or replaced, then you may be entitled to a refund.

If you return goods claiming they are defective or not as described, we will examine the returned goods and will notify you of any refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If you have returned the Goods to us because they are faulty or not as described, we will refund the price of the Goods in full, together with any applicable reasonable delivery charges.

Complaints and Queries

If you are not happy with any aspect of our online service, discover a fault with our Website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you.


If we have exhausted our internal complaints handling procedure and we inform you in writing that we cannot settle your complaint, you may refer your complaint to an Alternative Dispute Resolution ("ADR") provider. We are not obliged to participate in ADR. However, a list of certified providers can be found at www.tradingstandards.uk Alternatively, you may refer the complaint to the EU Commission’s Online Dispute Resolution (ODR) Platform at www.odreurope.com

Lifetime Warranty

  • Our bikes are supplied with a limited lifetime warranty for their first owner

Warranty

All our bicycles are supplied with a limited lifetime warranty against defects in materials or craftsmanship. This limited lifetime warranty should not be taken to suggest or imply that your bicycle cannot be broken or that it will last forever. It does however mean that with due care and correct use, your bicycle or frameset is covered against defects in assembly materials and workmanship.

Bicycles sold through this website must be assembled and checked by a professional bicycle mechanic to validate this warranty and ensure the best possible performance, longevity and safe use of your bicycle. This warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners. Damage resulting from normal wear and tear, including the results of fatigue, is not covered. This warranty is made void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective bicycle, and said repair or replacement is at the sole discretion of Moore Large & Co. Ltd.

No other remedy is available under this warranty.

Any bicycle must be supplied fully assembled from professional bicycle mechanic’s premises.

The instructions for use, maintenance and cleaning of your bicycle as set out in the supplied owner’s manual must be followed and all usual precautions to protect the frame from the elements must be taken at all times.

Normal wear and tear, crash damage or accidental damage is excluded from this warranty.

This warranty will not apply to frames which have been improperly assembled; or modified; or have had parts or accessories fitted which are not compatible with the frame.

Repainting or re-lacquering a metal frame will invalidate the warranty where the process involves heating the frame to over 180 Celsius.

Moore Large & Co. Ltd. declines all responsibility for damages to people, animals or objects due to the use of this product.

This warranty does not cover

Normal wear and tear including the results of Fatigue. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect his/her bicycle. See your Bicycle Owner’s Manual for further details.

Assembly by non-authorized personnel; Improper follow-up maintenance; Installation of components, parts, or accessories not originally intended for or compatible with the frameset or bicycle as sold; Damage or failure due to accident, misuse, abuse or neglect (including frames used for jumping, trick riding, racing or any other non-standard use; Labour charges for part replacement or changeover; Postage and packing costs. Incidental or consequential damages suffered.

Procedure:

If you find your bicycle has been supplied with, or developed, a defect in the materials used or craftsmanship involved in assembly, you should, in the first instance contact our customer service department. They will provide a returns reference for the return and subsequent inspection of your bicycle.

Once a return reference has been provided by our team, print out and attach the Returns Form to your delivery and send it to the address provided.

Please ensure returns are securely packaged as we will not be held responsible for any damage during posting.

Please keep your proof of postage until we have confirmed your refund has been processed.

Once your bicycle has been inspected in our technical workshop, our customer service department will contact you to discuss the findings and appropriate outcomes.

If a refund, replacement, repair or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.


This warranty does not affect your statutory rights.

Liability

If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;

  • fraud or fraudulent misrepresentation;

  • any breach of the terms implied by section 9 – 15 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples);

  • any breach of the terms implied by section 17 of the Consumer Rights Act 2015 (title and quiet possession); and

  • defective products under the Consumer Protection Act 1987.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Variation

We may amend these Conditions from time to time. Each time you order Goods from us, the Conditions in force at the time of your Order apply to the Contract between you and us.

Other Important Terms

This Contract is between you and us. No other person shall have any rights to enforce any of its terms. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions.

You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing.

Each of the clauses of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Jurisdiction

These Terms and Conditions shall be subject to the laws of England and the courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these Terms and Conditions including orders for goods.

You agree that the courts of England and Wales will have non-exclusive jurisdiction.

Contact Us

By email: customer.services@moorelarge.co.uk

By telephone: +44 (0)1332 274242

By post: Customer Service
Grampian Buildings,
Sinfin Lane Industrial Estate,
Sinfin Lane,
Derby, DE24 9GL

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